Shipping Policy

Shipping Policy

Shipping Policy for OVIA Headphones

Domestic Shipping Canada

1. Standard Shipping

Cost: Free for all orders.
Delivery Time: 3-7 business days.
Carrier: We use reliable carriers such as Canada Post to ensure your headphones arrive safely and on time.

International Shipping

1. Standard International Shipping

Cost: Calculated at checkout based on destination.
Delivery Time: 7-14 business days.
Carrier: We partner with EasyShip to deliver internationally.

2. Expedited International Shipping

Cost: Calculated at checkout based on destination.
Delivery Time: 3-7 business days.
Carrier: EasyShip

Order Processing Time

Orders are processed within 1-2 business days after payment is received.
You will receive a confirmation email once your order has been shipped, including a tracking number to monitor your shipment.

Shipping Restrictions

We currently do not ship to P.O. Boxes or military APO/FPO addresses.
Some international destinations may have restrictions due to carrier limitations.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to making a purchase.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at [Customer Service Email/Phone Number] within 7 days of the expected delivery date for assistance.

Returns and Exchanges

Please refer to our [Return Policy] for information on how to return or exchange your headphones.

For any questions regarding shipping, please contact our customer service team at support@oviastront.com.

Thank you for choosing OVIA Headphones! We strive to provide the best shipping experience to ensure you enjoy your new headphones as soon as possible.