Question 1

How do I set up my earbuds

Accepted Answer

OVIA EARBUDS IS SUPPORTED BY THE OVIA EARBUDS APP
INITIAL SET UP & PAIRING HELP:
QUICK START VERSION: (EASIEST 1ST TIME PAIRING)
To pair to your device for the first time, remove the stickers      covering the charging points on both earbuds, place them into the charging      case, make sure both LEDs show red.
Remove both earbuds from the case and a tone will indicate your      earbuds have powered ON, a voice prompt will notify you of the earbud      battery life, and a voice prompt will then say “Ready to pair” as the      earbud LEDs begin to pulse red/blue.
Both earbuds are now in Pairing Mode. Simply turn on your device’s      Bluetooth and look for “OVIA EARBUDS” in your list of available Bluetooth      devices.
Select “OVIA EARBUDS” and accept the “Pair” or “OK” prompt that      appears on your screen. When pairing is complete, a voice prompt will say      “connected”.
PAIR TO A NEW DEVICE: (AFTER 1ST TIME PAIRING, WHILE EARBUDS ARE NON-CONNECTED)
To un-pair from your existing device and pair to a new device,      power ON both earbuds and simply disconnect the Bluetooth from the      previously paired device so your earbuds are in a non-connected state.      This will automatically enter both earbuds into Pairing Mode.
The voice prompt will say “Ready to Pair”, both earbuds’ LED will      pulse red/blue, and you can select “OVIA EARBUDS” from the new available      Bluetooth device list. Accept the “Pair” or “OK” prompt that will appear      on your screen.

Question 2

Can I pair to multiple devices?

Accepted Answer

MULTIPOINT PAIRING: PAIR TO A 2ND NEW DEVICE (AFTER 1ST TIME PAIRING, WHILE EARBUDS ARE POWERED ON AND CONNECTED)
This feature makes it possible to pair your earbuds with two devices at once. The connection is managed automatically — you won’t need to do anything after pairing the second device.
For example — while watching YouTube videos on your laptop, you can take a call on your phone without the hassle of disconnecting from one device to pair with another.
To utilize Multipoint Pairing and pair to a 2nd device when you’re      already powered on and connected to a device, touch and hold the touch      sensor on either earbud for 3 seconds. This will enter both earbuds into      Pairing Mode again.
The voice prompt will say “Ready to pair”, both earbuds’ LEDs will      pulse red/blue, and you can select “OVIA EARBUDS” from the new available      Bluetooth device list. Accept the “Pair” or “OK” prompt that will appear      on your screen.
Once paired to the 2nd device, you will be able to seamlessly      stream from either device as needed.
Now that you’ve paired to multiple devices, each time you power on your earbuds they will automatically sync to the 2 most recently paired devices.
WANT TO ADD A NEW DEVICE VIA MULTIPOINT PAIRING? (WHILE ALREADY CONNECTED AND PAIRED TO TWO DEVICES)
Simply enter into Pairing Mode while connected to the current two      devices, and pair normally to the new device.
Once connected to the newly added device, the device that was first      paired to your earbuds will be disconnected and you will be synced only to      the two most recently paired devices via Multipoint.
*Important to note that after powering your earbuds off and back      on, the two most recently paired devices will always be the default      Multipoint duo.

Question 3

How do I set up voice activation?

Accepted Answer

OVIA VOICE ACTIVATION FEATURE 
OVIA Voice Activation will change the way you stream your favorite media. It features Hands-Free Voice Control, and gives you access to new features and upgrades through the OVIA EARBUDS APP.
To unlock your earbuds’ OVIA features, scan the QR code on your insert card to download the OVIA APP.
Once you’ve paired your earbuds to your device, open the OVIA APP and it will automatically link.
The app allows you to enable Hands-Free Voice Control in five different languages, customize your button functions, adjust your Transparency Mode intensity, create your own personalize sound profile powered by Mimi®, select preset or custom EQ Modes, take photos with a custom button setting or voice command, access user guides and update new features when they become available.
You also have access to other voice assistants, like Alexa and iHeartRadio. Just enable them in the OVIA EARBUDS APP for a direct connection.
You can ask Alexa to add something to your shopping list or ask iHeart to play your favorite artist or genre - no additional app downloads needed. Just say “Hey iHeart.”
 
HANDS-FREE VOICE CONTROL
For both Android and iOS, the OVIA EARBUDS APP is required.
Once your earbuds have linked with the OVIA EARBUDS APP, Hands-Free Voice Control will be enabled each time you power on and pair your device.  You may also disable this feature in the app at any time if desired.
Once you’ve downloaded the app, connect your earbuds and turn voice control ON.
Each time you power ON your earbuds, you will be notified “Voice control ON.” Now you’re ready to issue “Hey, OVIA” commands.
You can also enable other voice assistants in the app, such as Amazon’s Alexa. Once turned on, just say “Alexa” and then follow up with your request, such as “what’s the weather” or “track my order.”
Voice controls will work as long as the app is running in the background, even if the phone is locked. So, if you find your voice commands aren’t working, try re-opening the app to reconnect.
Voice control is an amazingly freeing experience. Imagine dropping your phone into your bag, and then controlling your music and answering a call, or activating your device’s assistant to send a message, all without ever touching your phone.
Hands-Free Voice Control will generally work very well in quieter situations like your home office, or when running, hiking or riding on quieter streets.
A few special cases exist as follows:
For iOS users, voice controls will work as long as the app is running in the background (This is also how Tile, Google Assistant, and Alexa work in iOS).  Once installed, if the app is closed while the earphones are connected, voice controls will stop working.  However, when the user disconnects, and then reconnects the earphones again (e.g., places them in the charge case and removes them later), the app will automatically launch when the earphones reconnect, and voice controls will work as expected.  Only in the case where the app crashes, or the user quits the app while the earphones are connected, will voice controls stop working until the user manually relaunches the app, or disconnects/reconnects the earphone.
For Android users, once the app has been installed, and has run at least once, voice controls will continue to work even if the user closes the app.  If the phone is restarted, the user will need to restart the app to re-enable voice controls.
WAKE WORD AND VOICE COMMANDS:
Once you’ve turned voice control ON in the OVIA EARBUDS APP, you’re ready to stow your phone in your pocket or backpack while still having full Hands-Free Voice Control.
Your earbuds respond to commands in one of five different languages — English, Spanish, French, German or Chinese. You can choose the language you’d like to use in the OVIA EARBUDS APP.
First, say “HEY OVIA EARBUDS”. You’ll hear a tone which lets you know that OVIA EARBUDS is listening, and then quickly follow this up with one of the commands listed below:
"Play"
"Pause"
"Next" to go to next track
"Previous" to re-start track
"Volume Up"
"Volume Plus 1/2/3/4/5"
"Volume Down"
"Volume Minus 1/2/3/4/5"
“ANC ON” to turn on Active Noise Cancelling
“ANC OFF” to turn off Active Noise Cancelling
"TRANSPARANCY ON" to turn on Transparency Mode
"TRANSPARANCY OFF" to turn off Transparency Mode
"Spotify" to launch Spotify
"Assistant" to trigger your device’s native voice      assistant
"Take Photo"

TO ACCEPT OR REJECT A CALL, SIMPLY SAY “ACCEPT” OR “REJECT” WHEN RINGING. NO WAKE WORD NECESSARY.
Pro tip: you can adjust your phone settings to announce who’s calling you, so you can accept or reject without ever checking your phone.
All voice commands are available for quick reference in the app. You will also find them in the digital Quick Start Guide.
ACTIVATE YOUR ASSISTANT HANDS-FREE:

“HEY OVIA, ASSISTANT”
This is a massive feature benefit, allowing you to activate your device’s native assistant (for example Siri, Google, Alexa) to send a text, make a call, set a timer, or confirm the speed of light – anything at all, hands-free while your phone is in your pocket or bag.
You also have access to other voice assistants, like Alexa and iHeartRadio. Just enable them in the OVIA EARBUDS APP for a direct connection.
You can ask Alexa to add something to your shopping list or ask iHeart to play your favorite artist or genre - no additional app downloads needed. Just say “Hey iHeart.”

WHERE DOES VOICE CONTROL WORK BEST AND WHAT FACTORS THAT CAN IMPACT VOICE CONTROL:
Voice control is an amazing, freeing experience.  Imagine plopping your phone in your backpack, and then controlling your music and answering a call, all without ever taking your hands off the handlebars of your bike.  Like any technology, it also has some limitations and will work better under some conditions than others. ​
For example, voice control will generally work very well in quieter situations like your home office, or when running, hiking, or riding on quieter streets. Even the noise of a passing car or average office noise is not usually a problem. Some testers have reported that even while riding a bike on the busy streets of Munich, voice controls worked surprisingly well. Your mileage may vary. ​
Generally speaking, walking or running along very noisy streets, or sitting in a bustling café will reduce the ability of the earphone to “hear” you when you speak, and may reduce accuracy of voice commands. You may also experience a higher incidence of “false triggers” where the voice control triggers even though you didn’t speak the wake words “Hey OVIA”.​
In noisier environments, you may have to speak the voice commands more loudly or may need to repeat them. If your environment becomes loud enough, voice controls may not respond regardless of how loudly you speak. How loud is too loud? Likely, if you have a hard time hearing someone else speak to you, it’s probably going to be hard for the earphone to hear you, too.
Wind also creates intense aerodynamic turbulence that can overload the microphones needed to pick up your voice. Voice Control will generally work in winds up to 8MPH, but you may have to raise your voice. Voice control success in winds higher than 8MPH will depend on wind direction and other factors, like which earbud is being used as the microphone for voice control.
For example, running an 8-minute mile in calm conditions produces the equivalent of an 8MPH headwind.   Racing downhill on a mountain bike is much higher, and voice control may not work in these cases, or when you are in a windy situation.

Question 4

How do I take a photo with my earbuds?

Accepted Answer

TAKE PHOTO
The Take Photo feature allows your earbuds to act as a wireless remote for your device’s camera.
Just set one of the custom button settings to the Take Photo feature in the OVIA EARBUDS APP, and then open the camera on your device.
As long as your earbuds are linked with the device and app, your custom button setting will take a picture or start and stop recording on command.
Also, if you’re connected to the OVIA EARBUDS APP and have voice controls turned on, just say, “Hey OVIA, take photo” to trigger your device’s camera.
For best results, use the earbud as the remote in your hand or your voice and set the timer in your camera’s settings so there are a few seconds delay before snapping the photo.

Question 5

I am having issues pairing my earbuds

Accepted Answer

RESET YOUR EARBUDS TO GET THEM STREAMING CORRECTLY. IF YOU STILL DO NOT HAVE AUDIO STREAMING IN BOTH EARBUDS, OR YOU ARE HAVING PAIRING ISSUES, PLEASE PROCEED TO STEP TWO BELOW AND
 
PAIRING ISSUES? RESET YOUR EARBUDS BY CLEARING THE DEVICE PAIRED LIST WITH THE FOLLOWING INSTRUCTIONS.
STEP TWO:
Remove OVIA EARBUDS from your Bluetooth Paired Device list      settings, and then turn the Bluetooth OFF.
Remove BOTH earbuds from the case, a tone and voice prompt will indicate      your earbuds are Powered ON.
Press and hold BOTH earbud sensors for six (6) seconds.
A tone will indicate a successful reset, and the RIGHT earbud will      flash purple six (6) times, a voice prompt will say “Ready to pair”, and      both earbuds will pulse red/blue.
On your device open your Bluetooth setting and turn Bluetooth ON.      In the available devices select “OVIA Xtreme” and accept the “Pair” or      “OK” prompt that appear on your screen. When pairing is complete, a voice      prompt will say “connected”.

Question 6

I’M HAVING TROUBLE LINKING MY EARBUDS TO THE OVIA APP, WHAT SHOULD I DO?

Accepted Answer

When first opening the OVIA APP you will need to agree to the Terms of Service and Privacy Policy ensuring that OVIA will keep the very limited data necessary to link private and secure.
You will want to make sure the device’s Bluetooth is enabled, and your earbuds are powered on and paired to your device.
At this time the OVIA APP will search for available devices and once found, an image of your earbuds will appear. Simply press “Connect”  and you should be linked and ready to go. (Please also note, if you’re in a crowded space, be sure the app isn’t attempting to link to another OVIA product nearby.)
If your OVIA APP is unable to search and link with your earbuds,  close/exit the app and re-open the OVIA APP. If it still doesn’t link,  close/exit the app, go to your Bluetooth settings on your device and turn Bluetooth off and back on again. This will unpair and pair your earbuds with your device. Then re-open the OVIA APP. Your earbuds should link with      the app.

Question 7

Do I need to keep the OVIA app open for voice control to work?

Accepted Answer

iOS users need to keep the OVIA APP running in the background for voice control to work. Android users can link to the app and close it while still maintaining hands-free voice control. You’ll always be notified if voice controls are ON or OFF via a voice prompt during power up and when enabling/disabling in the app.

Question 8

WILL VOICE CONTROL WORK RIGHT OUT OF THE BOX?

Accepted Answer

WILL VOICE CONTROL WORK RIGHT OUT OF THE BOX?
No, you will need to first download the OVIA EARBUDS APP and link your OVIA enabled product to the app to enable hands-free voice control.
You will be notified with a voice prompt, “Voice Control ON” when      enabled. You will also be able to turn voice control ON and OFF in the app      as desired.

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